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Frequently Asked Questions

Replacement Parts

How do I get parts for a discontinued faucet model?

 

Faucet Replacement Parts information for many discontinued models can be found through Customer Support section of the site.

On the left side of the page, you will find a section headed Find Support Information for My Product.

If you know your model number, enter it in the box provided. If you do not know your number, click on the link “Use our handy Wizard” and you will then be guided through a wizard designed to help identify your faucet. The result produces images of faucets that fit the descriptions selected in the wizard. If you see a model that matches yours, click on it and you will have access to any documents available. Parts diagrams are usually found in the Parts Diagram document, however occasionally you will need to view the Installation Instructions document if a specific parts diagram is not available.

Some older models are not available on our site.  If you cannot find it, we'll be glad to assist you in determining if parts are available for your faucet. To determine if parts are still available, call 1‑800‑567‑3300 or e-mail us.

 

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How do I request parts under warranty?

 

If a problem arises with a Delta Faucet a customer may request replacement parts in a variety of ways.

  1. Write - You may send a letter explaining when and where the faucet was purchased, who installed it, along with the model number to: Masco Canada Attn: Customer Service 350 South Edgeware Road, St. Thomas, ON N5P 4L1

  2. E-mail - You may e-mail the Customer Service team at customerservice@mascocanada.com.

  3. Click here to send a message directly to Customer Service.

  4. Phone - You may call the 1-800-567-3300 Customer Service number and speak with a representative about receiving replacement parts under warranty.

  5. Some Delta Faucet distributors will exchange parts for a warranteed faucet. You should check with your distributor first to determine their policy.

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How long will it take to receive the repair parts from Delta?

About seven to ten working days. If your need is urgent, please call 1-800-567-3300 and express this to the customer service representative to expedite shipping.

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I received the wrong replacement parts. How can I obtain the correct ones?

If you received your parts from Delta please call 1-800-567-3300 or contact us by e-mail.

If you purchased your parts from a retail or wholesale source, return them to the source for a refund or exchange, depending on store policy.

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Do you have a parts breakdown for the discontinued two-handle pressure balance shower – 2300 Series?

Yes – attached is a PDF of the parts breakdown.  While some of the parts are discontinued, most of the internal parts can still be purchased.

Downloadable Assets

Two Handle Monitor 2300 Series Parts Breakdown 96 KB

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The finish on the drain plug for my metal pop-up assembly is tarnishing, what should I do?

For all Metal Pop-Up assemblies manufactured after 1997 you will have to replace the drain flange and stopper. The part number for the stopper is RP5648. You would then attach the appropriate finish suffix to the part number. With no suffix the part will be chrome. The drain flange part number is RP23060. The flange unscrews from the rest of the pop up assembly.

For all Metal Pop-Up assemblies manufactured before 1997 you may need to replace the entire pop-up assembly. You can find information on the complete drain assembly - part number RP26533 by clicking here. 

The stopper may be ordered as part number RP5648. The drain flange is not available any longer.  To replace the flange, you will have to replace the entire drain assembly.

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What do I do if I discover that I have missing parts?

You may request additional parts in a variety of ways.

  1. Write - You may send a letter explaining when and where the faucet was purchased, who installed it, along with the model number to: Masco Canada Attn: Customer Service 350 South Edgeware Road, St. Thomas, ON N5P 4L1

  2. E-mail - You may e-mail the Customer Service team at customerservice@mascocanada.com.

  3. Click here to send a message directly to Customer Service.

  4. Phone - You may call the 1-800-567-3300 Customer Service number and speak with a representative about receiving additional parts.

  5. Many Delta Faucet distributors will provide parts for a new faucet. You should check with your distributor first to determine their policy.

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Where can I purchase repair parts in my area?

There are a number of ways to purchase genuine Delta Parts.

  1. Enter your Postal code in our Dealer Locator to locate a dealer near you.

  2. Call 1-800-567-3300

  3. e-mail us for assistance.

  4. Contact your professionally licensed plumber or Delta showroom.

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Why should I use Delta® Genuine Parts for my faucet?

Delta Genuine Parts are equal in design and quality to your original Brizo® faucet. Our parts meet rigid engineering and test criteria to return your faucet to its original performance. Using any parts other than Delta Genuine Parts will void the warranty.

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