Frequently Asked Questions

Toilets - Service

How do I contact customer service for Delta toilets?

For Delta toilet product support and customer service issues, call our toll-free number 1-800-567-3300 or email your question to customerservice@mascocanada.com.

What is the warranty for Delta toilets?

Limited Lifetime Chinaware Warranty
With a Limited Lifetime Chinaware Warranty, the china components of all Delta® toilets are warranted to be free from defects in material and workmanship for as long as the original consumer purchaser owns the home in which the toilet was first installed. [Note:  Five years for commercial users.]

Mechanical parts are warranted to the original consumer purchaser to be free from defects in material and workmanship for 5 years. [Note: One year for commercial users.]

Toilet seats are warranted to the original consumer purchaser to be free from defects in material and workmanship for 1 year. [Note: Seats for Delta® toilets are not designed or intended for commercial use and no warranty is given for commercial use.]

Delta toilet warranty details are available in the Installation Instructions, on deltafaucet.com in the Support section under “Warranty Info,” and on the product page for each toilet model in the “Product Support, Repair Parts & Tech Specs” tab.