Frequently Asked Questions

Warranty

Does the Delta Faucet Lifetime Limited Warranty cover faucet seats and springs?

The Delta Faucet Lifetime Limited Warranty covers seats and springs only if these have worn prematurely. For an average household with good water quality, these faucet components should last at least five years.

Does the Delta Faucet Lifetime Limited Warranty cover my plumber's labour charges to install the replacement part or replace my faucet?

No, labour charges are not included. The Delta Faucet Lifetime Limited Warranty covers only the replacement faucet or faucet parts.

My faucet is old. Is it covered by The Delta Faucet Lifetime Limited Warranty?

Not if it was manufactured before January 1, 1995. Delta introduced the Lifetime Limited Warranty January 1, 1995. Before that, there was a two-year warranty. The longer warranty coverage is a result of significant improvements in finish technology, manufacturing tolerances and new models designed to provide an extended faucet life.

What does my shower base warranty cover?

All parts and finishes of the Delta® shower base are warranted to the original consumer purchaser to be free from defects in material and workmanship for the time periods listed below.  This warranty is extensive in that it covers replacement of all defective parts and even finish, but these are the only two things that are covered.

  • Non-Residential or Commercial applications - 3 years
  • Residential applications - 5 years 

What does the Lifetime Limited Warranty mean?

The Delta® Faucet Lifetime Limited Warranty is one of the most extensive in the industry. It covers manufacturer defects in faucet function as well as faucet finish, provided you are the original purchaser. Labour charges and/or damage incurred during installation, repair or replacement are excluded. Also excluded are repair parts resulting from normal wear and tear.

Our Lifetime Limited Warranty applies to Delta faucets manufactured after January 1, 1995.

This warranty applies to faucets for home use only. It excludes industrial, commercial and business use. Faucets used for these purposes are covered by a five-year limited warranty from date of purchase, with all other terms of the standard warranty applying.

Who do I contact if I have a warranty issue with my shower base?

Call 1-800-345-3358 - The Delta Help Line is available between 8 a.m. and 5 p.m. (EST), Monday through Friday.

OR

contact us:  Customer Service

With a Lifetime Limited Warranty, do I receive a new faucet with my warranty claim?

Delta will replace your faucet with a new faucet if it is still under warranty and it can't be repaired with replacement parts. Our warranty covers replacement of any defective parts whether function or finish is the issue. If your faucet can be repaired with parts, then parts will be sent to you at no charge.